Privacy Policy

Last updated: June 17, 2026

Introduction

This Privacy Policy explains how Custom Vinyl Music collects, uses, shares, and protects personal information when you visit CustomVinylMusic.com, place an order, submit content for a custom vinyl record, contact us, or otherwise use our website and services.

In this Privacy Policy, “Custom Vinyl Music,” “we,” “us,” and “our” refer to Custom Vinyl Music.

For questions, privacy requests, or complaints, contact us at:

support@customvinylmusic.com

Personal Information We Collect

The personal information we collect depends on how you interact with our website and the information required to create, manufacture, and deliver your custom vinyl record.

Website and Device Information

When you visit the website, certain information may be collected automatically, including:

• IP address;

• browser type and version;

• device information;

• operating system;

• time zone;

• cookie identifiers;

• pages and products viewed;

• referring website;

• search terms;

• interactions with the website; and

• approximate location derived from technical information.

We use this information to operate the website, maintain security, understand website usage, prevent fraud, and improve the customer experience.

This information may be collected through cookies, log files, pixels, tags, web beacons, and similar technologies.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• name;

• email address;

• telephone number;

• billing address;

• shipping address;

• order details;

• selected products and options;

• payment status;

• transaction information;

• delivery information; and

• communications concerning the order.

Payments are processed through Shopify and the payment methods available at checkout.

We do not independently store complete payment-card numbers.

Custom Vinyl Order Content

Custom Vinyl Music creates records using content and specifications submitted by the customer.

Depending on the order, customers may provide:

• audio and music files;

• track titles;

• track selection and track order;

• artwork;

• photographs;

• names;

• messages and other text;

• record-label content;

• sleeve-design content;

• selected record format;

• proof comments and approvals; and

• other manufacturing or personalization instructions.

This content may contain personal information about the customer, the intended recipient, performers, family members, friends, or other individuals named, heard, or depicted in the submitted materials.

We use this content to review, prepare, personalize, manufacture, deliver, and support the customer’s custom vinyl order.

Customer-Support Information

When you contact us, we may collect:

• your name and contact information;

• order number;

• details of your question or concern;

• photographs, videos, audio, or other files submitted in support of a request;

• records of communications; and

• any other information you choose to provide.

We use this information to respond to questions, investigate order-related issues, and provide customer support.

Marketing Information

Where permitted by law and consistent with your preferences, we may use your contact information to send information about our products, services, offers, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us.

Information About Other People

A custom vinyl order may contain information or content relating to someone other than the customer, including names, photographs, voices, performances, artwork, messages, or other personal information.

By submitting information or content relating to another person, you confirm that you have the authority, permission, licence, or consent necessary to provide it to Custom Vinyl Music and allow us to use it for the requested order.

You should not provide sensitive or private information about another person unless it is necessary for the order and you have appropriate permission to do so.

How We Use Personal Information

We may use personal information to:

• operate and maintain the website;

• create and manage customer orders;

• process payments;

• review submitted audio and artwork;

• prepare custom vinyl designs;

• prepare record labels and sleeve materials;

• manufacture custom vinyl records;

• arrange shipping and delivery;

• communicate about orders;

• provide order confirmations and delivery information;

• provide customer support;

• process proof comments and approvals;

• investigate damaged, defective, or wrong products;

• prevent fraud, misuse, and security threats;

• maintain business and transaction records;

• comply with legal, tax, accounting, and regulatory obligations;

• enforce our Terms of Service and other policies;

• understand website performance and customer interactions;

• improve our website, products, and services; and

• provide marketing communications where permitted.

We do not use private audio, artwork, photographs, messages, or other content submitted for a custom order as public advertising, a testimonial, or a promotional example unless separate permission has been obtained.

Legal Bases for Processing

Where the General Data Protection Regulation, United Kingdom GDPR, or similar law applies, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process information where necessary to:

• accept and manage an order;

• prepare and personalize the custom record;

• manufacture the product;

• process payment;

• deliver the order; and

• provide customer support.

Legal Obligations

We process information where necessary to comply with legal, accounting, tax, regulatory, fraud-prevention, or recordkeeping obligations.

Legitimate Interests

We may process information where necessary for legitimate business purposes, including:

• operating and improving the website;

• protecting the website and our business;

• preventing fraud and misuse;

• maintaining business records;

• responding to customer communications; and

• establishing, exercising, or defending legal claims.

We rely on legitimate interests only where those interests are not overridden by the individual’s rights and freedoms.

Consent

We rely on consent where required, including for certain marketing communications, analytics technologies, advertising technologies, or other optional processing.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

How We Share Personal Information

We may share personal information with service providers that help us operate the website, process orders, manufacture custom records, communicate with customers, prevent fraud, and deliver products.

Shopify

Our online store is hosted by Shopify.

Shopify processes information required to operate the storefront, checkout, payments, customer accounts, fraud screening, and related e-commerce functions.

Shopify may also process certain information for its own purposes, as explained in Shopify’s privacy documentation.

Payment Providers

Payment information is processed through Shopify and the payment method selected during checkout.

Payment providers process information under their own privacy and security terms.

Production and Manufacturing Providers

Information and order content necessary to produce a custom vinyl record may be shared with service providers involved in:

• audio preparation;

• artwork and design preparation;

• printing;

• vinyl manufacturing;

• packaging;

• file processing;

• quality review;

• fulfilment; and

• shipping.

We provide only the information reasonably necessary for the applicable provider to complete its part of the order.

Shipping Providers

We may share the customer’s name, shipping address, contact details, and delivery information with carriers and fulfilment providers responsible for delivering the order.

Analytics

We may use analytics services to understand how visitors interact with the website.

These services may process device information, browser information, IP address, website activity, and cookie identifiers, subject to applicable consent requirements.

Legal and Business Purposes

We may disclose personal information where reasonably necessary to:

• comply with applicable law or regulation;

• respond to a subpoena, court order, search warrant, or lawful government request;

• protect our rights, property, customers, or business;

• investigate fraud, security incidents, or unlawful activity;

• enforce our agreements and policies; or

• establish, exercise, or defend legal claims.

If the business or its assets are reorganized, transferred, merged, sold, or acquired, personal information may be transferred as part of that transaction, subject to applicable law.

Relationship With Shopify

Shopify hosts the website and processes personal information required to provide its e-commerce services.

Information submitted through the website may be transmitted to and processed by Shopify and its service providers in countries other than the country where the customer lives.

Shopify may also process information collected through interactions with Custom Vinyl Music, other merchants, and Shopify services for purposes described in Shopify’s own privacy documentation.

Where Shopify processes information for its own purposes, Shopify is responsible for that processing and for responding to applicable privacy requests concerning those activities.

Selling and Sharing Personal Information

We do not sell personal information for money.

Certain advertising or analytics activities involving cookies or similar technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws even where no money is exchanged.

Where applicable law gives you the right to opt out, you may use the privacy or cookie controls available on the website or contact us at support@customvinylmusic.com.

We do not knowingly sell or share the personal information of children.

Marketing and Advertising

Where permitted by law and subject to applicable consent requirements, we may use personal information to:

• send marketing communications;

• measure marketing performance;

• understand website activity; or

• provide advertising believed to be relevant.

You may unsubscribe from promotional emails using the unsubscribe option provided in the message.

You may also manage advertising and tracking preferences through the website’s privacy controls and your browser or device settings.

Cookies and Similar Technologies

Cookies are small data files stored on a browser or device.

We and our service providers may use cookies and similar technologies to:

• operate the storefront and checkout;

• maintain the shopping cart;

• remember customer preferences;

• support customer accounts;

• protect the website;

• prevent fraud;

• measure website activity;

• understand referrals and marketing performance; and

• support advertising where permitted.

Cookies may include:

• Strictly necessary cookies, required for the website, cart, account, security, and checkout;

• Functional cookies, used to remember selections and preferences;

• Analytics cookies, used to understand website performance and usage; and

• Advertising cookies, used for advertising measurement or personalization where permitted.

The specific cookies used by Shopify and other providers may change as their services are updated.

Current cookie information and available privacy controls are provided through the website’s cookie or privacy settings and the applicable provider documentation.

Where required by law, optional analytics and advertising technologies will be used only after the required consent has been obtained.

You may manage cookies through the website’s privacy controls and through your browser settings.

Disabling strictly necessary cookies may prevent parts of the website or checkout from operating correctly.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retention necessary for:

• preparing and manufacturing orders;

• delivering products;

• providing customer support;

• processing proof approvals;

• maintaining transaction and business records;

• complying with tax, accounting, legal, and regulatory obligations;

• resolving disputes;

• preventing fraud and misuse; and

• establishing, exercising, or defending legal claims.

Customer-provided audio, artwork, photographs, text, proofs, and other custom-order materials are retained only for as long as reasonably necessary for production, delivery, customer support, recordkeeping, and applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the order, applicable legal requirements, and whether an active dispute or claim exists.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

International Data Transfers

Custom Vinyl Music operates from the United States.

Shopify and other service providers may process or store personal information in the United States, Canada, Ireland, other parts of the European Economic Area, or other countries in which they or their service providers operate.

These countries may have privacy laws different from those in your country.

Where required, international transfers are supported by lawful transfer mechanisms, which may include adequacy decisions, approved contractual safeguards, standard contractual clauses, or other mechanisms recognized by applicable data-protection law.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Customers should provide only the content and personal information reasonably necessary to create and deliver their order.

Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects using customer personal information.

Shopify and payment providers may use automated systems to detect fraud, protect transactions, and maintain security.

Your Privacy Rights

Privacy rights vary depending on where you live and which laws apply.

Subject to applicable law, you may have the right to:

• request access to personal information held about you;

• request correction of inaccurate or incomplete information;

• request deletion of personal information;

• request restriction of certain processing;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent where processing is based on consent;

• opt out of marketing communications;

• opt out of sale, sharing, or targeted advertising where applicable;

• appeal a decision concerning a privacy request where applicable; and

• lodge a complaint with a data-protection or privacy authority.

These rights may be subject to legal exceptions.

For example, we may need to retain certain transaction information to comply with tax, accounting, fraud-prevention, or legal obligations.

To submit a privacy request, contact:

support@customvinylmusic.com

We may need to verify your identity before completing a request.

You may use an authorized agent where permitted by law, subject to appropriate verification.

We will not discriminate against you for exercising an applicable privacy right.

European Economic Area, United Kingdom, and Switzerland

Where European data-protection law applies, Custom Vinyl Music is the controller of personal information processed for its business purposes.

Individuals may have rights of:

• access;

• correction;

• deletion;

• restriction;

• objection;

• portability;

• withdrawal of consent; and

• complaint to a supervisory authority.

You may lodge a complaint with the data-protection authority in the country where you live, work, or believe an infringement occurred.

European Economic Area residents may contact their local data-protection authority.

United Kingdom residents may contact the United Kingdom Information Commissioner’s Office.

Swiss residents may contact the Swiss Federal Data Protection and Information Commissioner.

United States State Privacy Rights

Residents of California and certain other U.S. states may have rights concerning:

• access;

• correction;

• deletion;

• portability;

• targeted advertising;

• sale or sharing of personal information; and

• certain profiling activities.

The availability and scope of these rights depend on the law applicable to the individual and whether that law applies to Custom Vinyl Music.

California residents may also have the right to request information regarding the categories of personal information collected, the sources of that information, the purposes for collection, and categories of recipients.

Custom Vinyl Music does not sell personal information for money.

Privacy requests may be submitted to support@customvinylmusic.com.

Global Privacy Control and Do Not Track

Where required by applicable law, we process recognized browser-based opt-out preference signals, including Global Privacy Control, as required.

Some browsers also provide “Do Not Track” signals.

Because there is no universally accepted standard for responding to all Do Not Track signals, the website may not respond to every Do Not Track setting.

Children’s Privacy

The website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

A custom vinyl order may contain a child’s name, photograph, voice, performance, artwork, or other information when submitted by a parent, guardian, or another authorized adult.

The person submitting that content confirms that they have the authority or permission necessary to provide it for the requested order.

If you believe a child has provided personal information directly to us without appropriate authorization, contact support@customvinylmusic.com.

Third-Party Websites

The website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties.

You should review the applicable privacy policies before providing personal information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, service providers, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply from the stated effective date and will not retroactively change how previously collected information was used where prohibited by law.

Complaints

Questions or complaints about our privacy practices may be sent to:

support@customvinylmusic.com

Where applicable, you also have the right to lodge a complaint with the privacy or data-protection authority responsible for your location.

Contact

For questions about this Privacy Policy, to exercise a privacy right, or to submit a complaint, contact:

support@customvinylmusic.com