Our typical production time is 3–15 business days. In very rare cases, production may take up to 25 business days. Once your custom record has shipped, delivery usually takes 5–7 days.

Yes. We can use personal recordings, custom audio files, or audio from commonly known streaming services such as YouTube, SoundCloud, or Apple Music.

To use personal recordings or your own audio files for your vinyl:

Create your record as usual by choosing your cover images, stickers, and either the 6-song or 10-song option. The audio limit is 7 minutes or 20 minutes per side, depending on the option selected.

Please choose the “Use Your Own Audio Files” option. You can then upload your own songs or personal audio files.

No, these records will not damage your needle.

They are made from strong polycarbonate plastic and are built to last like a standard pressed record. Your stylus can play them safely, just like it plays regular vinyl records.

We play lathe-cut records for hours every day in our studio, and we rarely need to replace our playback styli.

Please keep in mind that lathe-cut records may not play perfectly on every turntable, especially lower-cost players without an adjustable or weighted tonearm.

For best playback, we recommend using a turntable with proper tonearm weight and neutral anti-skating. In some cases, the needle may sit between the grooves instead of inside the groove, which can cause the record to sound distorted or not play correctly.

If this happens, gently nudge the needle so it settles properly into the groove. This often fixes the issue right away.

Before contacting us about a playback problem, please double-check that the needle is correctly seated in the groove and that your turntable is properly adjusted. We are always happy to help, but many playback issues are related to setup rather than the record itself.

We are unable to edit or modify the images and text you upload. However, our online designer makes it easy to do this yourself. You can choose the font, font color, size, and placement of your text.

We have also created a free instructional video that shows you how to make these changes yourself. Watch it here: https://customvinylmusic.com/pages/how-to-create-your-vinyl

We offer free 90-day returns on eligible products, with no return cost to you.

Please note that custom items are not eligible for return because they are personalized and made specifically for you.

However, if your item arrives damaged, please contact us with photos of the damage, and we will review the issue and help resolve it.

Lathe-cut records can have some surface noise, along with occasional pops and crackles that may lessen over time. We have been working hard to reduce static and background noise, and the sound quality continues to improve.

Please keep in mind that lathe-cut records are not the same as standard pressed records, and they will not sound exactly like them. If you are looking for an audiophile-quality record, lathe cuts may not be the right choice. However, we are proud of how our records sound, and we are constantly working to improve the quality.

Because lathe cuts are made on plastic, the material reacts differently to certain frequencies than a traditional pressed vinyl record. This means the final sound may differ slightly from the original master recording. Each record can also sound a little different because every lathe has its own character and sound.

We believe every record we make is enjoyable to listen to, as long as it is understood that this is not a mass-produced pressed vinyl made by an automated machine. Each record is hand-cut in real time by a real person using vintage equipment, which makes every piece unique.

When your order ships, we will email you the tracking information. For your convenience, you can also track your order directly on our site under “Other / Track Your Order.”

Once we receive your order details, our in-house team starts preparing your cover, stickers, and music for production. Your audio is then carefully downloaded, prepared, and lathe-cut onto your custom record.

Making a custom vinyl record takes time, skill, and attention to detail. It is a careful handmade process, so we truly appreciate your patience while your record is being created.

Unfortunately, we are unable to cancel an order once it has been placed.

After checkout, your order may already be sent to our in-house team for review and production preparation. Because of this, cancellations are not available

A 7" disc can hold up to 7 minutes of audio per side, while a 12" disc can hold up to 20 minutes of audio per side.

Yes. A custom vinyl record makes a beautiful wedding or anniversary gift.

You can personalize it with meaningful songs, your own cover images, custom text, and Side A / Side B stickers. Many customers create records with a first dance song, anniversary playlist, love songs, vows, voice messages, or special music connected to the couple’s story.

Just make sure your audio fits the time limit: a 7" disc can hold up to 7 minutes per side, and a 12" disc can hold up to 20 minutes per side.

If you follow these photo guidelines, your image should be good enough to use:

• Make sure the photo is taken in good lighting. Outdoor daylight is best.

• Make sure the photo is not blurry.

• Make sure no important elements are cut off or out of frame. We cannot add missing parts if they are not included in the cropped photo.

• Keep all text and important elements at least 0.5 inch away from the edges, as they may be cut off during the printing process.

• Use a high-resolution photo so it does not look blurry when printed on the cover or stickers.

After adding your custom vinyl record to the cart, proceed to checkout. On the checkout page, you’ll see a field labeled “Discount code”

Enter your code and click “Apply.” The discount will be automatically reflected in your total before payment.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We do not cover duties or taxes for international orders. Any additional customs fees, duties, or import taxes are the responsibility of the recipient and may vary depending on the destination country’s rules.