Shipping policy

We use many major local and international carriers. We never mail you anything without tracking number

Return Policy

Our main objective is to ensure our customers are satisfied with our products. All you need to do is to reach out to us via email. To start, you can contact us at CustomVinylMusic@gmail.com. 

We value your feedback and we're always looking for ways to improve our services. Remember, our customer support is always ready to provide a hassle-free experience to meet your needs.

You can always contact us for any question at CustomVinylMusic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As we produce only custom products (such as special orders or personalized items) at this time we are not excepting returns.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.